How To Troubleshoot Video and Camera Problems on a Desktop

Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
Restart your computer.
Uninstall the Zoom client and reinstall the latest version from our Download Center.
Visit your device's support and downloads page to update the camera driver:
- Logitech
- Dell
- Lenovo
- HP
- ASUS
- Samsung
- Sony (PC) (Webcams)

Windows 10 has a privacy feature that may block Zoom from using the camera, so be sure to check this feature and how to allow Zoom access to your webcam.

Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, such as Photo Booth and Facetime, other video conferencing software, or websites utilizing your camera.
Restart your computer.
If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime.
- If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.
- If it does not work in any application, contact Apple support.

Note: If you are on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera.

Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
Restart your computer.
If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.